Cancel Remaining Items On An Order
| Document Version | v.3 |
|---|---|
| Document Last Updated | 2/2/2024 |
| Software Version Documented | v.9.9.2 |
Task/Problem Overview
Sometimes, there will be remaining line items on an order that you want to get rid of. You want to keep everything you already invoiced. You don’t want to use the Cancel Order option, because that will reverse the entire order, including all invoices. This KB article highlights the proper procedure.
Cancel Item
In the example below, lines 1 & 2 are already invoiced. Line 3 is not. In order to remove line 3 for the order, simply right-click and choose the Cancel Item option.
Afterward, the line will be crossed out, but will still remain on the order for your reference. It won’t print on any further paperwork, and once the remaining invoices are paid in full, the order will be marked as complete.
